Esikidz Admin

Project Overview

Esikidz Admin is the core cloud based web application to start the Esikidz company. The first version has already been used for around two year however several problems have been carried due to our daycare centre users’ feedback. We knew that admin portal would be the key for more subscriptions,full adoption and satisfaction of the company.

Since 2021, I've been working on this project, leading the UI and UX to revise all the features in existing Web APP.

My Role

UI UX Designer working with product manager, marketing manager and five developers

Our Mission

Redesign and provide easier interrelated user experience to meet daycare centre daily routine.

The Problem

Based on the feedback received from daycare centre users after several months of app usage, we recognized the need to make revisions to our product. The feedback shed light on the challenges users faced when managing children's tuition and enrolment, highlighting issues with the ambiguity and complexity of the interfaces. Users encountered difficulties due to duplicated clicks and frequent page switching, leading to unexpected errors and problems. These issues not only caused frustration for the users but also placed an additional burden on our tech support team. Considering the daily routines and usage patterns of childcare centres, we understand the importance of addressing these issues and improving the overall user experience of our app.

Old Solution(MVP)

- Complicated and long user guides

- Small icons for key access

- Limited useful information

- Duplicated clicks and unclear display

- Batch operations are not available

- Confusing switching bars and highlighting

Interviews and Researches

We reached out to several centre managers in our collaborative daycare centres to gather feedback. We initiated this process by sending out a survey to the teachers, encouraging them to reflect on the features of the daycare centres. Additionally, we conducted short interviews with two centre managers to gain further insights into their perspectives. The feedbacks we received are as follows:

"I love the tuition functions provided but it's just to hard for me to edit multiple children at the same time."

"The table is not big enough to view and I have to scroll back and forth to check the data."

"Relative functions are not combined together e.g. I enrolled a child and need check the information in another table.

"Tuition and Enrolment information are related to each other but I can only view one of them at one time."

"Editable fields are confusing, i didn't even know how to save the information."

Main Objective

Establish interconnections between features according to typical user scenarios involving the admission of a child into a new daycare center.
Ensure prominent visibility of key buttons and feature access for user convenience.
Scalability: Attain modularity and extensibility to accommodate future enhancements. (Card Sorting & Tree Testing)
Streamline batch actions, such as tuition refunds, charges, and program changes for effortless management.
Provide flexibility for users to personalize their tables and data according to their needs.

Redesign and Optimization

Segment the system into discrete modules for enhanced organization.
Consolidate all potential settings within a unified module.
Ensure intuitive navigation to showcase all features within each module.
Implement customized tables for data viewing, complete with tailored filters and display options.
Offer downloadable and insightful tables and reports, presenting information from various angles.
Establish interlinked information across relevant modules, enabling users to edit data from multiple entry points. For example, enrolment details can be edited within the Tuition Module.

- Divide into discrete modules for enhanced organization.

To ensure different roles have limited access, I've organized the system into separate modules based on user permissions such as Owner, Administration, etc.

- Organize and combine all possible settings in one module

I combined all the system settings in one module eliminates the need to navigate through multiple sections, saving time and reducing the chance of oversight or errors. Besides, it enhances security by allowing owners to control access rights more effectively.

- Ensure easy navigation to access all features within each module, while also organizing the navigation in sections.

I designed the navigation to help new users quickly learn how to use the system effectively. Besides, clear navigation reduces errors and makes the system more maintainable and scalable for future updates.

- Customized table to view data (Customized filters and display)

I designed a customize table to allows users to see personalized data display with the information they need, arranged in a user-friendly way.

- Downloadable and valuable tables, reports.

I've introduced a download button that allows daycare center managers to obtain all the tables and reports. This addition assists in data retention and ensures compliance with the requirements of licensing officers.

- Interrelated information in related modules, give users multiple accesses to edit information

In the tuition and enrollment modules, users no longer need to navigate back and forth or perform redundant clicks to switch between pages. To facilitate access to related information, I've implemented a left sidebar. This sidebar allows users to easily edit data and switch between different sections without unnecessary complexity.

Furthermore, I've integrated related information to simplify the process for teachers to modify any necessary details. For instance, teachers now have the ability to edit enrolment information directly within the tuition module as well. This ensures a seamless experience and eliminates the need to switch between different modules for updates.

Final Delivery

(I have chosen only representative pages and design highlights to showcase.)

Dashboard

Customized Table

Tuition Table (Make it full screen to display complete data and all data can be editable.)

Reports

Right pop out window

Classroom Management

Demo Site: www.esikidz-demo.com

What To Do Next

Following the release of the new version and conducting an email campaign and promotions for two months, we have achieved remarkable results. The updated version has garnered significant attention, drawing the interest of over 70 daycare centres in BC, Canada. Notably, approximately 30% of users have transitioned from other childcare software platforms, while the remaining 70% are newcomers to childcare software usage.

Furthermore, several school districts have displayed keen interest in our current SAAS solution and have expressed a desire to collaborate. To accommodate their needs, the team has made certain feature adjustments. Specifically, I've introduced a new mode labeled 'School District' within the settings to align with their requirements.

As the software continues to gain traction, we're aiming to expand our customer base to other provinces in Canada. The marketing team is committed to extending our reach and promoting our services in these new regions. It's likely that these efforts will lead to further enhancements and adjustments to the current SAAS to effectively cater to the needs of customers in different provinces.